Terms & Conditions

By using the site, you are accepting the following terms and conditions:


The material featured on this site is the copyright of Comfortech Building Performance Solutions® ("Comfortech®") unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for noncommercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Comfortech® and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Comfortech® or third parties. If you have received approval to link to the Comfortech® website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.


Comfortech® makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Comfortech® be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Returns Policy 


The purpose of this policy is to set out the procedures for the control and management of product returns. The return of product is dependent upon the observance of the following conditions.

2.Organisational Scope

This policy applies to all Comfortech Building Performance Solutions® sales activities at all branches. This policy does not apply to products where Comfortech Building Performance Solutions® staff have inadvertently supplied incorrect quality, quantity or type of product.


For purposes of this policy, unless otherwise stated, the following definitions shall apply:

Saleable condition – this means any customer would accept this product as new

Bespoke product – product that was specifically manufactured or purchased for a particular customers requirements

A, B, C, D class items – as categorised within FirstNet

  • A class – those products that contribute to 80% of sales. Quick turnover, fast moving products

  • B class – those products that contribute to the next 15% of sales. Medium turnover product

  • C class – remaining products that contribute to the last 5% of sales. Slow moving products.

  • D class – obsolete products

4.Policy Content and Guidelines

4.1 Physical Condition - All product to be returned must be in its original packaging and in saleable condition and must be accompanied by the relevant Invoice or Packing slip

4.2 Timing - Products must be returned within 2 month of the date of purchase

4.3 Bespoke, Indent and D Class Products - Products specifically manufactured and/or sourced for a specific job and customer or Obsolete products will not be accepted as a return. Note: Minimum order quantities will apply when purchasing additional products.

4.4 Stocked Products

  1. A minimum restocking fee of $25 will apply

  2. A minimum value of product (line item) of $100 will apply

Restocking fee:

  1. A class items – 10%

  2. B class items – 15%

  3. C class items – 20%

4.5 Freight Costs - Any freight costs incurred due to the return of products will be charged to the customer returning the product

4.6 Damaged Products

  1. Any claim for damaged products must comply as follows:

    1. Visual confirmation by FBS staff

    2. Confirmation and agreement on cause of damage

    3. Sign off by FBS Account manager or Branch Operations Manager

No additional freight costs are to be incurred where visual confirmation can be achieved through photos or during a scheduled customer visit.

5. Exceptions

When there is uncertainty or lack of clarity around a specific Product Return, the Branch Operations Manager or Regional Sales Manager will make the final decision.

6. Contact

0800 45 4000 to speak with your local branch

Website owner information

Comfortech Building Performance Solutions®

27B Smales Road
East Tamaki
New Zealand
P: +64 9 276 4000
F: +64 9 276 4141